Privacy Policy

Last updated: February 2026

Introduction

4FILMENT LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

We are the data controller in respect of your personal data. Our details are:

• Company name: 4FILMENT LTD (Company No: 12990404)
• Registered address: Unit 18, Oliver Business Park, Oliver Road, London, NW10 7JB
• Email: info@4filment.com
• Phone: 020 4538 5858

Information We Collect

Information you provide to us. You may provide us with information by filling in forms on our website (4filment.com), by corresponding with us via email, phone or otherwise, or by engaging our fulfilment services. This includes information provided when you request a quote, enter into a service agreement, submit an enquiry through our contact form, or apply for a role with us.

Information we collect automatically. With regard to each of your visits to our site, we may automatically collect technical information including your IP address, browser type and version, time zone setting, operating system and platform, as well as information about your visit including pages viewed, page response times, and how you arrived at our site.

Information from third parties. We may receive information about you from third parties we work closely with, including business partners, platform integration providers, courier partners and analytics services.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good browsing experience and allows us to improve our site. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the operation of our website, including session management and security features.
• Analytics cookies: These allow us to recognise and count visitors and understand how visitors navigate our site so we can improve it.
• Functionality cookies: Used to recognise you when you return to our site and remember your preferences.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

How We Use Your Information

We use your personal data to:

• Provide, manage and administer our warehousing, fulfilment and logistics services
• Process orders, shipments and returns on behalf of our clients
• Respond to enquiries and provide customer support
• Administer our website and for internal operations including troubleshooting, data analysis, testing and research
• Improve our site to ensure content is presented in the most effective manner
• Send service-related communications and operational updates
• Keep our site safe and secure
• Process job applications and manage recruitment
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) on the following bases:

• Performance of a contract: Processing necessary to fulfil our obligations under service agreements with you or your business
• Legitimate interests: Processing necessary for the purposes of our legitimate business interests, such as improving our services, marketing and business development, provided these are not overridden by your rights
• Consent: Where you have opted in to receive marketing communications or other non-essential processing
• Legal obligation: Processing necessary to comply with applicable laws and regulations

Who We Share Your Data With

We may share your personal data with the following categories of recipients:

• Courier and delivery partners (including DPD, DHL, Royal Mail, UPS, FedEx, Yodel, Uber and Addison Lee) for the fulfilment and delivery of orders
• E-commerce platform and integration providers where necessary to deliver our services
• Warehouse management and inventory software providers
• Payment processors for billing and invoicing purposes
• Professional advisors including accountants, auditors and legal counsel
• Analytics and search engine providers that assist us in the improvement of our website
• Regulatory authorities and law enforcement where required by law or to protect our rights
• A prospective buyer in the event that our business or substantially all of its assets are acquired

We do not sell your personal data to any third party.

Data Storage and Security

All information you provide to us is stored securely. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss or destruction. Our warehouse facilities operate secure inventory management systems with restricted access controls.

Your personal data is stored within the United Kingdom and European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:

• Client and service data: Duration of the business relationship plus 6 years, in line with UK tax and legal requirements
• Website enquiry data: 2 years from the date of your enquiry
• Job application data: 12 months from the date of application, unless you consent to longer retention
• Analytics data: 26 months

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Access: The right to request a copy of the personal data we hold about you
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data where there is no compelling reason for its continued processing
• Restriction: The right to request restriction of processing in certain circumstances
• Portability: The right to receive your personal data in a structured, commonly used format
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
• Withdraw consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@4filment.com. We will respond to your request within one month.

Embedded Content

Pages on this site may include embedded content from other websites (such as videos, maps or images). Embedded content from other websites behaves in the same way as if you had visited those websites directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.

Links to Other Websites

Our site may contain links to and from websites of our partner networks, courier partners and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check the relevant policies before submitting any personal data to those websites.

Changes to This Policy

Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. Please check this page periodically to stay informed of any updates.

Contact Us and Complaints

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@4filment.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been processed in a way that does not comply with data protection law. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.